How do I get my files (audio/video) to you for transcribing?
You can courier the videos/audio to us, or you can use our secure website and use the create an account tab to create yourself as a customer and fill out the form. Once you fill the form out a verification email will be sent that you must click on in order to activate your account. Then once you have created your username and password you can click the upload file(s) button and sign in and using your sign in you created from the creating new account. After you have signed in you will fill out the form filling out the information you want to include for our typists including due dates, approx. length of the file etc.. Once completed you will receive an automatic notification from us stating we have received your file and once the transcript is complete you will also be notified via email that your e-copy of your transcript is ready for you to download if so desired.
What does certified mean?
When a transcript is certified it means that your transcript will be proofread by a second person and we do also offer Authorized Court Transcriptionists to proofread your audio/video file.
What type of clients do you transcribe for?
We offer transcript services to Provincial Offences Court, Crown Attorney's Offices in both Halton and Peel for video and audio recordings, court transcripts, as well as numerous work for CBSA, Canadian Food Inspection Agency, Ministry of Education, as well as business meetings and focus groups for other various companies.
What do you have to ensure the file is kept confidential?
We have a dedicated server that houses our files for our clients and offer a secure sign in to upload and download files. In addition all of your uploads are protected using StartSSL Technology.
How do I get my files once transcribed?
Files can be delivered electronically through download from our secure website, or you can receive them by hard copy, or you can have both delivery option.
What price do the transcripts cost?
Pricing depends on many variables, some things that affect the price of transcripts are the delivery of the transcript, what type of a template you want the transcript to be used, whether you want to pay by the page or by the minutes typed, along with other variables. Please call for a quote so we can get you the best price available for your needs.
Who is typing our files?
Our typists all have years of experience transcribing, they pride themselves in their work and we assign transcripts to typists based on his/her area of expertise. Our transcriptionists use high-tech transcription equipment and digital dictionary databases to ensure truthfulness and accuracy.